TERMS & CONDITIONS
PAYMENT METHODS
CUSTOMER CARE
By contacting The Ketl Chai Shop's Customer Care, you agree to the following: Our Domestic/International team is available during 9:00AM to 6:00 PM In India Standard Time in India (GMT+5:30) , Monday to Friday via email, phone, live chat, or social media to assist with inquiries, orders, shipping, and product-related concerns. Please provide accurate information and maintain respectful communication. We aim to respond within 5-10 mins, though delays may occur during peak periods. Personal data will be handled per our Privacy Policy. While we strive for satisfactory resolutions, some issues may require escalation or fall outside our scope (e.g., third-party services). Updates to these terms will be posted on our website. For questions, contact us at customersupport@theketlchai.shop.
WHOLESALE INQUIRIES
By purchasing from The Ketl chai Shop for resale, you agree to the following: Wholesale accounts require a valid resale license or tax ID. Minimum orders start at 50Kgs. Orders can be placed through [Website/Email/Other Channel] and must be paid in full prior to shipping unless otherwise agreed. Shipping costs are borne by the buyer, with risk transferring upon delivery to the carrier. Claims for defective items must be reported within 1-2 days of receiving the order for Pan India & 4-6 days of receiving the order for International. Products may only be resold in original packaging within [ Lucknow (Uttar Pradesh Covering all cities), Chandigarh & Punjab( Tricity), Delhi, Jammu & Kashmir, Pan India & International ]. We reserve the right to amend these terms at any time. For inquiries, contact distributors@theketlchai.shop.
PRIVACY & SAFETY
Your privacy and safety are our priority. The Ketl Chai Shop collects and uses personal information in accordance with our Privacy Policy. We ensure your data is secure and only shared with trusted partners for service delivery.
We do not sell or misuse your information. Access to your data is restricted to authorized personnel, and all transactions are protected with secure encryption technologies.
For your safety, always verify communications claiming to be from us and do not share sensitive information unless contacting us directly through official channels. For questions or concerns, contact us at contactus@theketlchai.shop
PAYMENT METHODS
- Credit / Debit Cards
- PAYPAL
Google Pay/Phonepe/Paytm
- Offline Payments
*READ FULL TERMS & CONDITIONS*
Welcome to The Ketl Chai Shop ("we," "our," or "us"). By accessing or using our website to purchase tea products (Milk Teas, Green Teas, Black Teas, Fruity Teas and our other products), you agree to comply with and be bound by these Terms and Conditions ("Terms"). Please read these Terms carefully before placing an order. If you do not agree to these Terms, you may not use our website or purchase Products.
2. Eligibility
By placing an order, you confirm that you are at least 18 years old or have obtained parental or guardian consent to make purchases on our website.
3. Ordering Process
3.1. Product Information: We strive to provide accurate descriptions and images of our Products. However, slight variations in color, appearance, or packaging may occur.
3.2. Order Confirmation: Once you place an order, you will receive an email confirmation. This email is not an acceptance of your order but acknowledgment of receipt.
3.3. Acceptance: Your order is accepted only when we ship the Products to you. We reserve the right to refuse or cancel any order at our sole discretion.
4. Pricing and Payment
4.1. Prices: All prices are listed in [INR, US DOLLARS, EUROS] and include applicable taxes unless otherwise stated. Shipping fees may apply and will be displayed during checkout.
4.2. Payment: We accept various payment methods, including credit cards, debit cards, and online payment services. Payment must be made in full at the time of purchase.
4.3. Errors: In case of pricing or typographical errors, we reserve the right to cancel orders or charge the correct price. If this occurs, we will notify you promptly.
5. Shipping and Delivery
5.1. Shipping Areas: We ship to [Pan India & International]. Shipping restrictions may apply to certain regions.
5.2. Delivery Time: Estimated delivery times are provided during checkout and may vary based on location. Delays may occur due to unforeseen circumstances.
5.3. Ownership and Risk: Ownership of Products transfers to you upon full payment, and risk of loss or damage passes to you upon delivery.
6. Returns and Refunds
6.1. Return Policy: If you are unsatisfied with your purchase, you may return unopened and unused Products within [Number] days of delivery for a refund or exchange, subject to our return policy.
6.2. Defective Products: If you receive a defective or damaged Product, please contact us within [Number] days for a replacement or refund.
6.3. Process: To initiate a return, contact us at [Contact Information]. Refunds will be processed within [Number] days of receiving the returned Product.
7. Use of Products
Our tea Products are for personal consumption only. They are not intended to diagnose, treat, cure, or prevent any disease. Please consult a healthcare professional if you have any concerns.
8. Intellectual Property
All content on our website, including text, images, logos, and trademarks, is owned by or licensed to us. Unauthorized use is prohibited.
9. Limitation of Liability
We are not liable for any indirect, incidental, or consequential damages arising from your use of our Products or website, except as required by law.
10. Privacy
Your personal information is handled in accordance with our Privacy Policy, available at [theketlchai.shop/privacypolicy].
11. Amendments
We reserve the right to update these Terms at any time. Changes will be effective upon posting to our website. Your continued use of the website constitutes acceptance of the updated Terms.
12. Governing Law
These Terms are governed by the laws of Uttar Pradesh India. Any disputes will be resolved in the courts of [Your Jurisdiction].
13. Contact Us
For questions or concerns regarding these Terms, please contact us at:
THE KETL CHAI SHOP\
Email: customersupport@thketlchai.shop\contactus@theketlchai.shop\inquiries@theketlchai.shop\
Lucknow Uttar Pradesh
Customer care